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FAQs

We’ve Got News

Heard the News?

On February 12, 2022, Laquerus will officially close its doors. It will reopen later this spring as Aspire Nail Institute, an affiliate of PROSE Nails, and it will be owned and operated by the owner of PROSE Nails – Wisconsin. Until that time, to ensure that you continue to receive the highest quality nail care services, we would like to encourage you to visit one of the PROSE Nails locations listed below.

Hilldale
729 Hilldale Way, Madison, WI 53705
 
Madison West
556 Junction Rd, Madison, WI 53717

 

What Does that Mean for You?

Laquerus will continue taking appointments until February 11th. Requests for appointments after that date will be scheduled at one of PROSE’s two Madison-area locations. You may still reach out to Laquerus via phone, email, or Instagram DM to assist you with booking.

We Thought You’d Have Questions

What if I have an appointment booked after February 11th?

If you currently have an appointment booked with Laquerus on or after February 11th, we will move your appointment over to either PROSE Hilldale or PROSE Madison West, depending on your preference, and regardless of service type. Your appointment time will stay the same in most cases. We will begin reaching out to you directly to communicate details of your transferred appointment.

 

How do I book my appointments moving forward?

We are happy to book appointments for you via phone, email, or Instagram DM. Appointments made for February 1-11 will be made at Laquerus, and those made for February 12 and onward will be made at either PROSE Hilldale or PROSE Madison West.

 

What if I have a gift card I haven’t used yet?

If you currently hold a Laquerus Gift Card with a remaining balance, you will be able to use your gift card at either PROSE Nails location or at Aspire Nail Institute, once opened. Please make a note of your gift card expiration date, as cards will not be valid past their expiry date.

 

What if I have a series package I haven’t finished using?

If you currently have a Laquerus Series Package with remaining credits, your credits will be transferrable to either PROSE Nails location or to Aspire Nail Institute, once opened. Please make a note of the package expiration date, as packages will not be valid past their expiry date.

 

Will my favorite LQ Nail Artist be joining the PROSE team?

At this time, we do not have concrete information regarding which of our Nail Artists will be joining PROSE. We have educated our team on what they need to know to make an informed decision, and we support our artists in whatever they choose to do!

 

I’ve heard PROSE is membership-based. Do I have to buy a membership?

PROSE services are offered at Guest pricing and Member pricing, and although membership isn’t required, you do see quite a bit of savings as a member! To learn more about PROSE memberships, please visit their site directly.

 

About Aspire Nail Institute & PROSE Nails

About Aspire Nail Institute (ANI)

Aspire Nail Institute will serve as an educational facility dedicated to training PROSE Nail Artists, offering continuing education courses for non-PROSE manicurists, and in the future, educating aspiring nail artists as an accredited manicuring school. Aspire will ultimately offer manicure and pedicure services to the general public; however, the official opening date of their facility has yet to be announced.

 

About PROSE Nails

PROSE Nails is a non-toxic nail care brand with over 21 nail studios, nationally. Like Laquerus, PROSE places a strong importance on clean beauty, artistry, and the highest safety standards, making it the perfect partner for us to collaborate with at this time. We know that your hands will be in great hands at PROSE.

 

Returns, Refunds and Exchanges

 Can I return the product, gift card, or series package I purchased?

Unfortunately, all retail, gift card, and series package sales are final.

Anything Else?

If you have a question that we haven’t addressed above, please feel free to email us at .

For specific questions about PROSE services or products, please reach out to them directly.

Specific questions regarding our lash extension, skincare, or nail services can be found on our Lash FAQSkin FAQ, and Nail FAQ.