Appointment Booking & Management
Why do I get charged 50% of my service total if I cancel my appointment last-minute, and 100% if I miss it entirely?
As a small business who pays their staff fairly, we require a credit card to hold all appointments. This card will be charged in the instance of a cancellation within 3 hours of the appointment, or in a no-show circumstance. We respect your time as much as we hope you respect ours, and these fees allow us to compensate our nail artists despite their lost appointments.
For parties of 2 or more, the primary reservation holder will be held responsible for all late cancellations and/or no-show charges.
How early should I arrive for my appointment?
We recommend that Laquerus® newbies arrive a full 10 minutes before their appointment time to fill out some quick paperwork. Seasoned pros or “regulars” only need to show up 5 minutes before the appointment to check in and select a color. If you think you may need additional time, please arrive 10-15 minutes early. Since we do book back-to-back appointments, we ask that all clients be ready to go when the scheduled appointment starts.
I’m running late, what should I do?
If you’re going to be more than ten minutes late, call us at 608-630-9770 to make sure we can still accommodate your service(s). Appointments are no longer guaranteed 10 minutes after their start time. At 15 minutes after the appointment start time, a no-show fee will be charged to the credit card on file. Please refer to our cancellation policy for more information.
I’m having trouble with your online booking – what should I do?
Welp, that’s embarrassing. Give us a call at 608-630-9770 and we’ll get you booked! Oh, and please mention the tech issue when you call.
Pricing & Payment
Your prices seem a little higher than the place I normally go to, what’s that about?
Thanks for asking. We do our best to keep our services as affordable for our clients as possible, while still providing appropriate compensation for our nail artists and delivering on a non-toxic and safe experience. Because of this, it costs us more to give you a manicure or pedicure than other salons you might see. Our prices reflect that difference.
Do I still have to tip my nail artist?
You don’t “have” to do anything, but if you’re satisfied with your service – you certainly should! Gratuities are accepted via cash or Venmo.
What if I want to pay with a different card than the one that I have on file?
No problem. We’ll ask you how you’d like to pay at check-out, and you’ll always have the option to pay with cash, gift card, or credit card (the one on file or a new one!).
What makes Laquerus “non-toxic”?
By being a non-toxic nail studio, Laquerus pledges that all products used on our clients or sold on our shelves will be free from ingredients that have been found to lead to toxic responses in humans. These ingredients include: phthalates, parabens, petroleum, asbestos, lead acetate, and coal tar. Additionally, all nail care products featured during studio services or sold at retail will be cruelty-free, meaning they were not tested on animals at any point during the production process.
Unfortunately, there are some chemicals that are necessary in the manicuring process, as they help the polish adhere to the nails. Until we discover a miracle product that is 100% chemical-free, we’ll continue to provide the cleanest polish possible without compromising beauty and function. Both our gel and regular polishes are 5-Free at minimum, meaning they are without the following harmful ingredients known to cause health problems including cancer, asthma, skin irritation, and loss of nerve sensation: toluene, dibutyl phthalate (DBP), formaldehyde, formaldehyde resin, camphor.
I’ve never heard of a waterless manicure or pedicure. What’s the point?
Waterless manis and pedis are much like traditional services, except we skip the hand or foot soak at the beginning. Instead, we use an all-natural foaming cleanser and a warm towel wrap to clean and soften the skin. There are several reasons that we’ve elected to eliminate water from our in-studio experience:
- Reducing Infection Risk: When you go waterless, there’s is no risk of waterborne infection, which can be commonplace in some manicure and pedicure experiences.
- Longer Lasting Manicures: Your nails expand when soaked in water, which causes polish to chip prematurely once your nails dry completely and contract back to normal size, hours after your service.
- Soaking in the Good Stuff: When your skin is waterlogged, its unable to absorb moisturizing products, like our 100% natural oils, butters, and lotions. Skip the water and let your skin enjoy some TLC.
- Saving the Planet: We’re doing our part to cut back on water waste and consumption. The average pedicure in a traditional nail salon uses up to 15 gallons of water, and we feel like that’s just plain irresponsible. We’d rather provide a service we can feel good about.
What’s included in my manicure/pedicure?
Every mani/pedi includes a warm towel with foaming cleanser, nail shaping, cuticle pushing, cuticle nipping (if necessary), light buffing, massage, and is finished off with the polish color of your choice!
Pedicures include light foot filing, salt scrub, a warm towel wrap, and a warm (or cool) Fishbellie neck wrap.
How long will my mani last?
Laquerus ensures the highest quality manicures from highly trained nail artists. That said, it’s all about how you treat your mani when you leave the studio!
Regular manis should last 3-7 days, and Gel manis should last 10-21 days with proper care.
Pro Tip: Over-exposure to hot water and/or steam can lead to premature lifting of gel polish. So take it easy on the hot showers and dips in the hot tub, and you’ll have a long-lasting beautiful mani!
Do you reuse all your tools?
Ew, no! Laquerus is committed to providing the most sanitary manicure and pedicure experience possible to each and every client. You’ll find our nail artists using both reusable implements, such as glass foot files, cuticle nippers, nail clippers, and nail art brushes, and disposable, or single-use, tools and items, such as nail files, wooden sticks, toe separators, and flip flops. A full list can be provided upon request.
How do you clean your reusable tools?
We uphold the highest standards of hygiene at Laquerus. Stainless steel and glass tools, after each use, are scrubbed with hot water and antibacterial soap to remove all leftover debris. After patting dry, we then seal our tools in a sterilization pouch before inserting them into our medical-grade autoclave, which uses pressurized heat and steam to clean and sterilize them. You’ll always see us unwrapping fresh tools for each new client. We also have EPA certified hospital-grade liquid disinfectant on-hand as another method of disinfection.
Whether you get your nails done at Laquerus or elsewhere, you always have the right to ask how the salon disinfects their implements!
Do you offer acrylics or nail enhancements?
We do not offer the application, filling, or removal of acrylics, or any nail enhancements, at our studios. The fumes that stem from the polymer powder and monomer liquid used for acrylics give us a headache, but more importantly don’t align with our non-toxic values. That said, If you’re not ready to give up your enhancements but still want the Laquerus® nail art experience, we’re happy to polish them for you! Talk to our Studio Manager for pricing.
Do you do SNS (powder/dip)?
We do not offer the application or removal of SNS at our studio. Have you ever noticed that most SNS applications require you to dip your fingers in a jar of powder that you’ll likely share with other clients? That cross-contamination is a little too much for us. If we offered SNS at our studio, we would do it in the most sanitary way possible. This would be very costly, meaning our prices would be too high for your liking. Instead, we’ve chosen to avoid this altogether and keep our reasonably-priced manis and pedis with traditional polishes and gels.
Pregnancy & Kids
Are your manicures and pedicures safe for pregnant women?
Laquerus has taken extra steps to ensure that we’re giving our clients the safest manicure and pedicure experience possible, regardless of their pregnancy status. Extra precautions to ensure the safety of our clients and their buns in the oven are described below:
Nail Polish Selection: By selecting polishes that are at least 5-free, we are limiting our clients’ exposure to harmful ingredients that can absorb into their bloodstream through their skin and nails.
Ventilation in Studio: Our studio is well ventilated in an effort to diminish the aromas of acetone and isopropyl alcohol, both formulas that are required in our manicure and pedicure procedures.
Waterless Services: Prevents the transmission of infection between clients by removing the hand or foot soak, so that clients only interact with a towel that is later disinfected before its next use.
Abbreviated Foot Massage: For pregnant clients without prior doctor approval, we will not be able to include a foot massage as part of the pedicure service.
Do you welcome kids in your studio, and what is the pricing for a kids manicure or pedicure?
Our studio welcomes clients of all ages! Kiddo services (12 and under) are priced at 50% of our regular pricing.
Do you offer custom art?
Within reason! Our artists are incredible, and can execute most hand-painted designs with ease, but they are human, after all. If you’re looking for something truly one-of-a-kind that can’t be found on our in-studio Color Board, please make sure you book Full Nail Art with your gel mani, and contact us via email or Instagram DM after booking to ensure we can get you exactly what you want. Pictures always help!
Why is nail art only offered for gel manicures?
Gel polish is thicker, sets faster, and lasts longer than regular polish, which means we can ensure a more perfect, long-lasting design.
Rainbow (5+ solid colors), traditional French design, and glitter overlays are offered for both regular and gel polish manicures, at an additional cost.
Group Reservations and Parties
Can I bring my crew?
Totally! Group reservations should be made by phone at 608-630-9770 or email at . Parties of 5 or more may be subject to a 50% deposit of the appointment total.
Do you have the same cancellation/no-show policy for groups like mine?
For reservations of 2-3 people, our standard cancellation and no-show policy applies. Group reservations of 4+ people must modify or cancel their appointment at least 12 hours in advance. If a cancellation or reschedule occurs less than 12 hours before the appointment time, the group will be charged a fee equivalent to 20% of the group appointment value.
What if we want the whole place to ourselves?
Occasionally, we’ll close down the studio for sorority parties, bridal and bachelorette events, corporate gatherings, birthdays, and more. If you’re interested in hosting a private event at our studio, email to learn more about pricing and scheduling.
We offer physical gift cards, which can be purchased by phone or in-studio, and be shipped to you or the lucky recipient. Gift cards can be used for services or retail products, and expire one year from their purchase date. They are final sale and cannot be exchanged for their cash equivalent.
Returns, Refunds and Exchanges
My manicure chipped. Can I get my money back?
If your regular manicure chips within 24 hours after your appointment, stop in and we’ll be sure to offer a touch-up on the affected nails free of charge. Unfortunately, once this 24-hour window has closed, we will not be able to accommodate touch-ups. In the event that the studio is closed, please send an email to email@example.com so that we can schedule your repair.
When treated properly, our gel manicures should last between 10 and 21 days. We recommend avoiding hot water and keeping your cuticles moisturized to make this manicure last as long as possible. However, a number of factors can lead to premature lifting and chipping of gels. If you experience a chipped gel mani within 3 days (72 hours) of your service time, please contact us as soon as you can so that we can schedule your repair, free of charge. Unfortunately, once this 72-hour window has closed, all repairs will be subject to a charge of $5 per nail.
I changed my mind and don’t want to keep the product I bought. Can I return it?
It’s super sad that you were disappointed with the product you purchased. Packaged and unopened beauty products, or apparel with tags, can be exchanged for studio credit within 30 days. Nail polish, cuticle oil, apparel without tags, Fishbellies, and any opened beauty products are final sale. Products will not be accepted for return after 30 days.
If you can’t find the answer you’re looking for, don’t hesitate to reach out to us. Transparency is kind of our thing, and we’re here to make sure you feel great about getting your services with us.