Lashes FAQ

Our Services

What are eyelash extensions?

Eyelash extensions are a cosmetic application used to enhance the length, curl, fullness, and thickness of your natural lashes. They basically add a “WOW” factor to your face that looks great in photographs and in person.


What types of lash extension services are there?

There are all kinds of synthetic lashes (ranging in length, thickness, curl, and fullness), and therefore a few different ways you can get eyelash extensions. Here’s a quick rundown on the lash extension services we offer at LQ:

  • Classic: The OG eyelash extension technique, and the most frequently requested! One eyelash extension is applied to one, isolated natural eyelash until they’ve all been “extended”. This adds length – not fullness – to the lash line. As a result, the final look will only be as full as your natural set of lashes. If you have sparse lashes naturally, check out the other options below.
  • Volume (coming September 2020): When you’re looking to make a statement, these are the lashes for you! During the service, our Lash Artists hand-make volume fans to apply to one, isolated natural eyelash. This creates a gorgeous, fluffy, full set of lashes. Each volume fan has anywhere from 2-6 lashes on it, for maximum fullness. Word on the street is that Kim Kardashian has volume lashes…just sayin’!
  • Hybrid (coming Fall 2020): This service combines the techniques of both classic and volume extensions, which makes it a great intro to first-time volume clients! Additionally, it’s a great option for those who want a little bit more volume without the total “va-va-voom” look, or those who have sparse areas along their natural lash line.


Is there a typical “look” people go for?

It truly depends on your goals, which we always talk about before your service starts. The most popular ones are:

  • Natural: A slightly exaggerated version of your natural lashes. Like wearing an awesome mascara…all the time!
  • Baby Doll: A pronounced exaggeration of your natural lashes with a bit more curl to really “open” your eyes.
  • Dramatic: The all-out, balls to the wall, thick, long, curled lashes.

Health & Safety

What are your extensions made out of?

At Laquerus, we always opt for the highest quality products. Our lashes are made of vegan-friendly faux mink, and semi-permanent. They come in a variety of lengths, thicknesses and curl to accommodate all different eye shapes and ethnicities and to achieve your optimal look.


What kind of adhesive is used, and is it safe?

We use a professional-grade adhesive that is both latex and formaldehyde free, keeping in line with our non-toxic values. It’s low odor and causes little to no sensitivity. If you are already aware of a sensitivity or allergy to lash adhesives (or band-aids!), please notify our studio immediately.


Are extensions damaging to my natural lashes?

100% NO. People feel this way about gel manicures too, and we always tell them the truth: products that are properly applied and removed will not cause damage to your natural lashes (or nails). BUT … the improper application of these products can really f*ck things up. This is why it’s super important that your lashes be applied by a certified technician and that your Lash Artist apply the proper length, thickness and weight that is safe and comfortable for your natural lashes. Additionally, it’s just as important that you, the client, take proper care of your extensions (no worries, we’ll tell you everything you need to know about aftercare!).


I have a health condition – can I still get eyelash extensions?

If you suffer from alopecia, asthma, back pain or back injury, claustrophobia, diabetes, dry eye syndrome, light sensitivity, migraines, sensitive eyes, or a Thyroid disease, please let us know before your appointment starts. (We can totally still do the service, but have some details we’ll want to discuss with you)

If you have conjunctivitis (pink eye), eye styes or sores, current eye irritation, or recently had an eye surgery – we will have to postpone the service until you’re healed.

If you are over 20 weeks pregnant, please reach out to us to let us know. It’s not so much about the products being used, but more so the position of your body during the service. Again, we’re all about health and safety, so giving us a little notice to prepare for your service is much appreciated!

Pricing & Timing

What’s your pricing?

Our pricing is a reflection of the time our Lash Artists dedicate to each type of service, along with the cost of materials used to complete the service. Pricing below is for Classic Lash Services only.

  • Full Set: $135
  • Fill:
    • 1-2 Week Fill: $55
    • 3-4 Week Fill: $75
    • Remember, if you’ve experienced more than a 70% loss in lashes (typically any more than 4 weeks after your full set), you will be charged for a new full set.

How are the extensions applied and how long is the service?

Classic lash extensions are applied in a 1:1 ratio to your natural lashes, meaning one single extension is applied to one natural lash, using our professional-grade adhesive. Volume lashes are super lightweight lashes that are hand-formed into fans or bouquets and then applied directly onto a single natural lash. During your first visit, your Lash Artist will discuss with you what type of look you’re going for and measure your lashes to determine what lengths/thicknesses and curl will be used. Total application time can range between 2.5-3 hours, depending on the number of natural lashes you have.


How long will my extensions last?

Since the extensions are applied to your natural lash, they will also grow and shed with your natural lash during its own growth cycle. Natural lashes continue to grow and shed regularly, with a typical loss of 1-5 lashes per eye, per day, for a full growth cycle of 4-6 weeks. As is the case with most beauty services, the life of your lash extensions will depend on how quickly your natural lashes grow and shed and also how well you care for them. Most clients are ready for a fill at the 2-3 week mark.

What to Expect

OK, I’m sold. What should I expect during my first appointment?

First of all, we’re so excited you’re here! During your first visit, your Lash Artist will start your appointment by asking you a few questions about your health history and preferences. Nothing too invasive, but we want to make sure we’re providing the safest service possible to all of our clients. They will then consult with you about the overall look you are trying to achieve and will be realistic about whether or not we can make that happen for you. If for some reason we can’t fulfill your lash dreams, your Artist will discuss what your options are based on your natural lashes. Next, your Lash Artist will explain the entire application process, what to expect, and answer any questions you may have. Before getting started, your Lash Artist will ask if you need to use the restroom, since you’ll be expected to remain still for the next 1.5-2.5 hours. Trust us, it’s a good idea!

During the service, you will be laying down (fully reclined) on your back with your eyes closed the entire time. Your Lash Artist will begin by cleansing your lashes and prepping them for extension application. They will then “map” out your lash goals on an eye pad that’s placed under your eye. You won’t feel a thing, it’s just our way of game-planning your look. (This map will also be stored at LQ to make your next appointment that much quicker!).

Your lash Artist will begin applying the extensions one by one to your natural lashes. Again, you won’t feel anything during the actual application; in fact, many people fall asleep! It’s a great time for a lash nap 🙂

If at any time you do experience discomfort, please let your Lash Artist know immediately.

At the end, you’ll have a few minutes of drying time before the unveiling! You’ll take a look at your gorgeous new set of lashes in the mirror and probably won’t be able to take your eyes off yourself. But we’ll need your attention for just a couple more minutes. Your Lash Artist will go over our recommended care and maintenance with you, including setting up your fill appointment. We highly recommend you continue seeing the same Lash Artist, as it’s best if they work off of their own work!


What should I do before my lash appointment?

Well, you’re off to a great start if you’re still reading these FAQ’s. There are really only a few things we need from you before your first appointment with us. First, think about your “lash goals,” and what you want to get out of the service. Second, stop using waterproof mascara 2-3 days before your appointment. Third, come in completely MAKEUP FREE. This is so so important. Having anything on or around your eyes will prevent the extensions from adhering correctly. Finally, if you wear contacts, take them OUT before your service starts, and bring glasses for 3 hours following the appointment.


How often should I come in for maintenance or fills?

This truly depends on your natural lash growth cycle and how well you care for them. That said, the typical lash growth cycle is 4-6 weeks, so you can anticipate shedding about 50% of your extensions by week 3. Most clients prefer to have a regular cadence of 2-3 weeks for a fill and maintenance, but that is up to you. During your fill service, your Lash Artist will remove any extensions that are severely outgrown or have not yet shed and then fill in the new or available natural lashes with new extensions.

Please note that if more than 70% of your lashes are gone at your maintenance appointment, we will have to charge for a new full set.


How long does a fill appointment take?

Fill appointments should take about half the time as your full set, since we’re filling in approximately half of the lashes. Depending on whether it’s a 2, 3, or 4 week visit, the fill will take anywhere from 1-1.5 hours.

Maintenance, Make-up, and Cleaning

How can I make sure I get the most wear time out of my eyelash extensions?

We’re glad you asked! Aftercare is very important, so we’ve included a list of do’s and don’ts. All this information will be reviewed with you after your appointment, and we’ll give you an aftercare kit so you don’t forget the details!

  • DO keep your lashes dry for 24-48 hours after your appointment. Steam from showers, facials, saunas, and swimming pools can negatively affect the efficacy of the glue.
  • DO groom your lashes daily with a clean mascara wand.
  • DO use an extension safe sealer to prolong lash life. (We have a couple for sale at LQ!)
  • DO sleep on your back – if you can – to avoid the risk of lashes rubbing on your pillow.
  • DON’T use oil based cosmetics or mascara (see below!)
  • DON’T pull or twist your lashes.
  • DON’T go tanning or get a chemical peel within the first 48 hours after your appointment.


Can I wear makeup? Including mascara?

We recommend you avoid using oil-based skincare and makeup products around the eye. This includes mascara and makeup remover, as well as cream eyeshadows or gel eyeliners. Oil-based products can aid in the breakdown of the adhesive, leading to premature lash loss. In our opinion, a great set of lashes removes the desire to wear mascara and eyeliner entirely! However, if you really want to wear eyeliner, try not to drag the pencil across the base of the extensions – you may end up catching the extension and could accidentally pull it out if you’re not careful. An eyeliner brush and eye shadow will be your best bet. (P.S. ditch the eyelash curler when you’re wearing extensions, too!)


How do I clean my extensions and around my eyes?

It can get tricky, but fear not! It’s important to keep your eye area clean and free from oils. We recommend using oil-free makeup wipes and a lash shampoo. Remember not to rub your eyes vigorously, as this can introduce oils onto your lashes and also cause additional lashes and extensions to fall out. The easiest way to remove eye makeup is to wrap an oil-free remover wipe around your finger and gently swipe away any makeup on and around your lid.

Lash Shedding & Removal

I just had eyelash extensions applied a couple days ago and a few have fallen out already. Why tho?

This is a common experience, but remember that just like the hair on your head, your natural lashes are constantly growing and shedding. A person can lose up to 5 lashes (and extensions) per eye, per day, and it’s impossible for your Lash Artist to know which natural lashes are ripe for shedding during the extension application. Albeit frustrating, this shouldn’t be a cause for alarm! If you’re experiencing more loss than what is stated, please contact us immediately so we can help determine what may be the cause.


I’ve tried ‘em and I don’t like ‘em. How can I get my extensions off safely?

We’re sorry to hear that you don’t absolutely love your eyelash extensions. TBH, the removal process at salons can be pretty toxic and scary. As such, we’ll remove single lashes at LQ on occasion and when necessary, but we don’t even allow full lash removals at our studio. We recommend the following before you reach out to a salon for removal help:

  • Ask yourself if you really need a removal. As previously mentioned, 50-70% of your lashes will be gone in 3 weeks. And isn’t it worth waiting it out, as opposed to putting some scary sh*t on your lash line?
  • If you want these lashes off now, try using a coconut oil remedy at home. By applying coconut oil to your lashes with a mascara wand or lip gloss applicator, you can gently weaken the adhesive, and therefore break the bond between the natural lash and it’s extension.

Anything Else?

If you can’t find the answer you’re looking for, don’t hesitate to reach out to us. Transparency is kind of our thing, and we’re here to make sure you feel great about getting your services with us.